DIY Tips to Fix Orbi App Unable to Connect to Router Issue

The Orbi application allows the user to control or manage the network of the Netgear Orbi router. How it lets you do that? Well, all you need to do is, download the Orbi application on your mobile device and access its web user interface. Through this application, managing your network becomes very less time-consuming. Despite all the benefits that it provides, it has been troubling users because of one particular issue, i.e. Orbi app unable to connect to router. In case, you are also facing this issue, then it is recommended that you walk through the troubleshooting hacks discussed in this blog.

[Fixed] Orbi App Unable to Connect to Router Issue

1. Power Cycle the Mobile Device

The easiest way to get rid of the Orbi app unable to connect to router issue is to power cycle your mobile device. Now, you might be wondering what the term ‘power cycle’ means and how it can help you to resolve the issue at hand, isn’t it? Well, for that, it is advised that you contact our technical experts. They will surely be of some help to you.

2. Update the Orbi Application

Despite following the aforementioned troubleshooting hack, if the Netgear Orbi app is still acting up, then it means that it is running on its outdated version. To troubleshoot the issue, consider updating your Orbi application. For that, you need to access the Google Play Store if you are using an Android device and the Apple App Store in case an iOS is being used by you. Search for the Orbi app and then tap the Update button.

3. Install the Orbi App Again

Another way through which you can troubleshoot the Orbi app unable to connect to router issue is by reinstalling the mobile application. But, first, you need to uninstall it. And for that, you need to long-tap on the app icon and drag it down to the dustbin. After about a couple of seconds; go to the store of your mobile device and type Orbi app in the search bar. Tap on the Search icon. From the list of results, select the app of your Netgear Orbi device and tap on the Install button. Hold on for some time.

Note: It is recommended that you do not switch off your mobile device or play games in the background while the application is getting downloaded. The reason being, it will disrupt the process. And if the app is not even able to get installed, then you kiss goodbye to fixing the issue at hand ever. Thus, take the necessary precaution.

4. Clear the Mobile Cache

Over time, every mobile device gets accumulated with cache that impacts its performance if not cleared in time. Taking this into consideration, you have one solution that can be used to troubleshoot the issue at hand. It requires you to clear the cache of your mobile device. In order to do so, you need to access the Settings section of your device.

5. Uninstall Extra Applications

Are you still not able to fix the Orbi app unable to connect to router issue? Well then, you should check the number of applications installed on your mobile device. At times, when too many useless apps are installed on the device, it can make the useful ones non-working. Do not worry, by this, we are not telling you to delete all the apps on your device. Simply remove the ones that you do not use anymore. Trust us, it will help you out.

6. Install an Antivirus App

Despite going through all the troubleshooting hacks mentioned above, if you are still experiencing the Orbi app unable to connect to router issue, then you have got to search your mobile device for viruses. For that, you need to run a virus scan. In case, any viruses are found, then you ought to install an antivirus application to get rid of the issue.

Need Some Help?

After following the troubleshooting hacks discussed in this post, you will surely be able to resolve the Orbi app unable to connect to router issue. On the off chance, you are still stuck with it, contacting our technical experts is the right thing to do. You can do this either via chat or email.