Orbi RBR750 Keeps Disconnecting (Purple Light Issue)

If you’ve got an Orbi RBR750 and that purple light keeps popping up, you already know the pain. It means that you are not connected to the internet. The WiFi signal may still show up on your phone or laptop but it is of no use without the internet. It is just a purple glow staring at you. Here in this guide, we will discuss what it means, what to try first, and the advanced troubleshooting which can fix the Orbi router purple light problem.

Orbi Router Purple Light = No Internet

The Orbi router purple light means the router isn’t getting internet from the modem. Doesn’t matter if your devices still see WiFi, if the Orbi can’t talk to your ISP, you’re offline.

That’s it; there is nothing different about the Orbi router purple light. It is just a connection breakdown somewhere between the modem, the cable, the router, or the ISP.

Why It Keeps Happening

Before fixing the problem, you need to address the issue. There are few common reasons for Orbi router purple light. Not everything’s a big technical failure, half the time it’s something small.

• Loose or bad cable connection: The Ethernet cable between the modem and router can raise this issue, if wire is loose or damaged. Don’t overlook this.
• ISP downtime: If your provider is having issues, the Orbi can’t do much about it. Orbi router purple light will stay until service comes back.
• Firmware problems: An out-dated or bugged firmware often causes random disconnects. Orbi routers are sensitive about this
• Modem and router not syncing properly: Sometimes they just don’t handshake right. Power cycling usually helps.

First Quick Fixes

When the purple light hits, don’t jump to factory reset. Do the basic stuff first:

• Kill power on both modem and Orbi. Wait at least a minute. Bring modem back online first, then the router.
• Check the Ethernet cable between modem and Orbi router and replace it, if you found anything suspicious.
• Hop onto orbilogin.com from a device still connected to Orbi WiFi. If the login page loads, check what it says under ‘internet status.’
• Restart the modem by itself. Let it fully boot before the Orbi even thinks about starting up.

This alone fixes it for a lot of people.

Fixing the Orbi RBR750 Purple Light Disconnect Issue

1. Firmware and Software Side

If it keeps happening, firmware is the next thing I check. Orbi gets cranky when it’s running old software. Here’s what I usually do:

• Log into orbilogin.com.
• Go to Advanced then Administration and then hit on Firmware Update.
• If there’s an update, I hit install.

Sometimes Orbi says up-to-date when it’s really not. In that case, you need to grab the latest firmware straight from official website and upload it manually through the panel. The process is quiet complicates but it is worth it.

2. When It Is the ISP’s Fault

Don’t waste three hours fiddling with cables if it’s just your ISP being down. Call them. Ask if there’s an outage in your area. Have them refresh the line from their side.

A lot of people waste hours tinkering with their router when the issue is on the ISP’s end.

3. Factory Reset as the Last Resort

If you are unable to address the root cause then you need to factory reset the Orbi router. It is quiet complex because you’ll have to set everything back up. But if your settings got corrupted or a firmware updates half-failed then this is the only cure.

You need to stick a paperclip in the reset hole on the back of the RBR750, hold for 10 seconds. Router restarts, goes back to default. Then reconfigure using the Orbi app or orbilogin.com. Takes time but usually clears stubborn purple light loops.

4. Some Things People Overlook

• Overheating: Make sure your router isn’t shoved in a tight cabinet. These things get warm and heat issues can cause disconnects.
• Power supply: A failing adapter can cause weird behavior. If you’ve got another Orbi adapter, swap and test.
• Interference: While less common, too many devices connected at once or a congested network can trigger drops.

Wrapping This Up

From the above gist, we can say that Orbi router purple light doesn’t mean your Orbi’s dead. It just means no internet connection. Start simple: reboot, check cables, log into orbilogin.com. Move on to firmware updates, ISP checks, and only then a reset. Most of the time, it’s fixable at home. But if you’re still stuck in purple light hell after all this then yes it could be hardware failure. At that point, you need to replace your hardware.