Orbi Login Shows Devices, App Shows None – What’s Going On?

This might have been experienced by many users of orbi, that, when they log in through orbilogin, and it shows every device is connected perfectly. But when you open the orbi app, there is nothing. No device is connected. So this is very confusing and frustrating at the same time. So in this blog, we will elaborate on, reason behind this mess and how you can fix this.

See, the web dashboard shows everything that’s connected to your Orbi system right now – live data straight from the router. The app, though, relies on cloud sync and cached data.

So if your app loses its connection with the router, it will show “No devices connected,” even when you have a dozen online.

This has been noticed in the case of firmware update, temporary power cut or when the app was not refreshed properly.

We Always Try: Refresh the App

Although this is simple, yet very effective. So, you can either refresh or close it and reopen it. If it still shows nothing, just sign out and then sign back in. Logging out forces a new sync request. Once that happens, it’ll often pull your device list again.

In case this does not happen, do not worry and try again.

So, cross-check: are you connected to your main Orbi SSID? That’s key. Once you’re on the right Wi-Fi, the app usually wakes up and starts showing connected devices again.

If that still doesn’t help, it’s time to jump into orbilogin.com through a browser and see what’s really happening.

Use Orbilogin (The Web Version Always Tells the Truth)

Honestly, when things get weird, we trust the orbilogin page more than the app. Head to orbilogin.com from a laptop or desktop that’s connected to your Orbi network. Log in with your admin credentials, and you’ll see the Attached Devices list — that’s the truth of what’s actually connected.

Now, if you can see all devices there, it confirms your Orbi network’s fine. The issue’s just between the app and the router communication. Sometimes, clearing the app cache is sufficient. Whereas, other times, you can reinstall the app.

And yeah, we know reinstalling feels like overkill, but honestly, it fixes about 80% of these random sync issues.

Firmware Updates Can Cause the “Vanishing Device” Thing

This has been observed in many cases that, whenever your Orbi system auto-updates its firmware, there’s a short period where the app and the web interface go out of sync. The app might still be on the old database version, while the router’s running new firmware.

If you just updated recently, give it some time. Restart your router and satellites, then open the app again. If it’s still blank, log in via orbilogin.com, go to Advanced > Administration > Firmware Update, and make sure everything — router and satellites — is running the same version. Mismatched versions confuse the app big time.

Sync the App Manually (Yep, You Can Do That)

If your app’s still acting empty, there’s a manual trick.

Open the Orbi app → Go to Settings → Select “Router Settings” → Tap “Sync with Router.”

This forces a data pull directly from your Orbi router, instead of relying on cached info. After doing this, wait a minute or two and go back to the device list. It usually fills up again — we’ve done this trick countless times, and it almost always works.

Factory Reset: The Last Resort

Factory resets typically fix damaged app-router sync data, even if we dislike performing them.
Press and hold the router’s back reset button for 10 seconds until the power LED flashes amber to reset. Set up your network again at orbilogin.com after rebooting. It takes some work, but it generally syncs everything, even the app.

Before resetting, note your Wi-Fi settings so you don’t have to start again.

A Few Random Tips We Picked Up

• It’s important to keep your Orbi app updated. Because old app versions tend to misread new firmware.
• Avoid logging into your Orbi network from multiple devices using the same account. As it can confuse the cloud sync.
• After a firmware update, reboot both the router and satellites, then wait at least five minutes before you open the app.
• Don’t forget to occasionally check orbilogin.com for any unusual devices connected.

Wrapping It Up

At the end of the day, this “Orbi login shows devices, app shows none” issue isn’t as scary as it looks. It’s usually just the app getting out of sync, not your router failing. We’ve seen it happen plenty of times, and in most cases, the fixes are quick — refresh, re-sync, or reinstall.

Once you understand that Orbilogin and orbilogin.com pull data differently, it all makes more sense. One reads straight from the router; the other depends on the cloud.

So, next time it happens, don’t panic. Instead, check your connection, refresh the app, or just open Orbilogin to know the exact situation.