Orbi 770 – Some Devices Lose Internet? Here Are the Solutions

The latest query we got from many users is “Orbi 770 some devices lose internet or connection”. Here we will discuss why it is happening and how to resolve it with the help of simple to apply solutions. And if the solutions won’t work, we’ll explain how to perform Orbi reset process.

Reasons: Devices Lose Internet (Orbi 770)

1. DHCP is choking

Orbi likes to handle DHCP by default. If you’ve got another router or modem doing the same thing, you’ve got a conflict. The device will connect to Wi-Fi but can’t grab an IP lease.

2. Firmware is buggy as hell

Netgear pushes updates that sometimes break more than they fix. If your problems started after an update, that’s probably it.

3. Too many devices, not enough IPs

Default DHCP range is tiny. If you’ve got 40+ devices (phones, TVs, smart crap), you’ll run out of addresses.

4. Wi-Fi bands acting stupid

Orbi does that “Smart Connect” thing where it merges 2.4GHz and 5GHz into one SSID. Cool idea, until it decides to keep forcing a device onto the wrong band.

5. DNS being flaky

If your ISP DNS is garbage, Orbi will happily pass that along. Symptoms? Sites not loading, devices spinning.

6. Hardware heat / backhaul issues

This thing gets warm, and when it does, it acts weird. Check placement. Not in a closed cabinet. Also, if your satellite keeps dropping, maybe the backhaul link is weak.

Solutions: Orbi 770 Some Devices Lose Internet

1. Update Firmware

• First, check what you’re running. Open a browser. Type orbilogin.com or just 192.168.1.1.
• Now, once you’re in, go to Advanced > Administration > Firmware Update. You’ll see the current version.
• If it says there’s an update, awesome—hit that Update button and pray it doesn’t hang. If it fails (it does sometimes), you’ll need to do it manually.

Manual route: go to Netgear’s support site, search for your Orbi model (like RBK50 or whatever), and download the latest firmware. It’ll be a .zip. Extract it. Inside is a .img file—that’s what you need.

Back to the Orbi UI. Hit Upload and pick that .img file. Click update. Wait and don’t unplug anything. It’ll look dead for like 3-5 minutes. It’ll reboot when it’s done.

Oh, and here’s the kicker: if you have satellites, you’ve got to do those too. They usually update automatically after the router, but not always. If they don’t, log into each one and do the same dance.

When it’s all back up, check Advanced > Orbi Firmware Update again to confirm the new version.

2. Soft Reset Orbi device

• Leave it plugged in. Don’t pull the power. Keep the router and satellites on.
• Find the reset button. On the back, tiny hole. You’ll need a paperclip or something thin.
• Press it. Hold for about 10 seconds. Not 30—that’s a full factory wipe. Just a short hold until you see the LED start flashing amber. Then let go.
• Wait. Seriously, give it a minute or two. The LEDs will do their little dance and then go solid white or blue again.
• Reconnect your stuff. Your settings should still be there, so your Wi-Fi name and password won’t change. If they did, you held it too long. Congrats, you nuked it.

3. Split the Bands (if possible)

Orbi loves to lump 2.4GHz and 5GHz together. Great for “seamless” Wi-Fi… until your IoT junk flips out. You can’t officially split on Orbi like old-school routers, but you can enable SSID for Guest Network on one band and park the stubborn devices there.

4. Assign Static IPs

Some devices freak out when DHCP hands out new IPs after sleep mode. In the Orbi app, go to Attached Devices → Device → Reserve IP. It keeps them locked in.

5. Turn Off “Smart Connect”

This is the feature that auto-switches bands. Sounds smart, but sometimes it’s dumb. Disable in Advanced Wi-Fi settings and see if stability improves.

6. Check DNS

Orbi defaults to ISP DNS, which can be flaky. Switch to Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare (1.1.1.1). Do it under Internet Setup.

7. Factory Reset (Last Resort)

Method 1: Physical Button

Look at your main Orbi router. Flip it around. Look for tiny hole labeled Reset Grab a paperclip, or SIM eject tool. Power the device ON (don’t unplug it). Hold the reset button down for about 10 seconds. You’ll see the power LED start blinking amber/orange. Let go. The Orbi will reboot and do its thing. Give it like 5 minutes.

Method 2: Through the App

Open the Orbi app. Log in. Settings → Router Settings → Reset. Hit Factory Reset. Confirm. Done.

Hope, you have found out the reason behind the “Orbi 770 some devices lose internet” issue and resolve it through our guide.