Is Your Orbi 960 Not Connecting to Satellite? Here’s the Fix!

If the Orbi router connects to the modem and convert wired signals to wireless ones, then satellites perform the task of taking those signals to farther areas in a house. With that said, it is important for a router to connect to satellite. Here, you will find some solutions to address the problem when the Orbi 960 is not connecting to satellite.

Solutions: Orbi 960 Not Connecting to Satellite

If the satellite is not connecting to your router or vice-versa, try connection them through Ethernet backhaul. Verify the connection by visiting orbilogin URL and seeing the number of satellites present in the home network. If you get successful, no further troubleshooting is required. However, keep reading the post if the problem does not get resolved and you are adamant to use the wireless connection.

Restart the Satellite and Orbi 960

The first thing you should do to fix the connectivity problem is to restart the router and satellite. The impact of restarting will be that it will fix all kind of technical glitches that are resisting the connection between your devices. To restart your Orbi devices without delay, consider

• Powering them down and disconnecting them from their respective wall outlets.
• Waiting for a few moments.
• Reconnecting Orbi 960 router and satellite to their respective sockets and powering them up.

Reduce the Gap Between Devices

As soon as the user is on the Orbi app and taps the Add Satellite button, the satellite is supposed to connect to the router automatically. But, this doesn’t happen when the distance between your Orbi 960 and the satellite is exceeding the pre-decided value i.e. 30 ft. So, if this is the situation, you are supposed to maintain proper distance and check if the problem is resolved.

Sync Devices Manually

The next thing in line to try is to sync Orbi satellite and router manually. At times, the router and satellite fail to sync automatically. In those special cases, you should press the Sync button on the Orbi 960 router as well as the satellite. If the Orbi satellite light is blue or you see the Orbi orange light, the connection is successful. Re-attempt the connection if the light is magenta.

Check the Placement

The reason behind the Orbi 960 not connecting to satellite issue can also be due to poor placement of any of these devices. So, if you find any of them surrounded by EM waves emitting devices, water-carrying objects, and reflexive surfaces, relocate it right away. But, do not forget that you have to maintain a distance of 30 ft between your devices.

Upgrade the Firmware

The outdated firmware of the router can also be the reason why you are facing connectivity issues. Thus, log in to the Orbi app or access the orbilogin.net URL on a web browser and see if the Orbi 960 router needs to be updated. If it does, install the latest firmware version as soon as possible.

Reset the Orbi

If all your attempts to fix the connectivity issue between your devices, you are recommended to reset Orbi satellite. For that, press and hold the Reset button at the back of your Orbi 960 and release it. This will reset the router. After that, set up the mesh system once again.

To Sum Up

This was all about how to fix the Orbi 960 not connecting to satellite problem. Hopefully, with the aid of the information, provided here, you will be able to get the issue resolved.