Orbi RBR50: Orbi Pink Light Setup Troubleshooting When Devices Won’t Connect

The Orbi RBR50 is one of those routers which is easy to setup. You just plug it in, connect the satellites, and you’ve got fast WiFi all over the place but every once in a while, things get complicated. Devices refuse to connect, the app shows errors, or the satellites is ideal with the Orbi pink light. If you’ve been staring at your phone wondering why nothing is getting online then let me tell you, you’re not alone. Many people have gone through this exact problem. Here in this guide, we will walk you through the steps that actually fix the issue.

First, Basic Troubleshooting

Before you jump into the advanced troubleshooting such as firmware, syncing, reset. Go through with the basic troubleshooting, it may save your time.

• Is your modem actually online? To refresh the networks, reboot the device.
• You need to make sure that the Orbi RBR50 is connected with the modem and not any other random switch.
• Look at the cables. Loose Ethernet cables works halfway but not all the way. Swapping it will resolve the Orbi pink light problem.

If your modem is up and running but devices still won’t connect through the Orbi then keep digging.

Advanced Troubleshooting

1. Log into the dashboard Via Orbilogin

Most fixes need you to get into the router’s settings. Just login in to dashboard using orbilogin.com, enter your login credentials and check two things in the router’s settings:

• Is the router showing internet as ‘connected’ or ‘disconnected?’
• Are the satellites showing up as online?

If your router itself says ‘no internet’, devices won’t get online no matter what. If satellites are offline, you’ll probably see the Orbi pink light on them. That Orbi pink light means the satellite can’t sync with the main router.

2. Re-sync the Orbi Router and Satellite

• There is sync on the back of the router and satellite. First you need to press that button from the router and then on satellite within two minutes.
• Make sure the satellite isn’t too far. If you’re trying to connect one from across the house during setup, it might not link. Bring it into the same room as the router, sync it, and then move it later.
• If the pink light doesn’t clear then you need to do a full reset on the satellite.

Half the time, the pink light is just a bad sync. Other times, it is firmware.

3. Update the firmware

The RBR50 has had plenty of firmware updates and old versions catches too much bugs. If your devices won’t connect or the satellites keep dropping then out-dated firmware is often the culprit.

You can update directly from the Orbilogin dashboard. Go to Advanced > Administration > Firmware Update.

Pro tip: Update the router first, then the satellites. If you do satellites before the router, they sometimes won’t connect to each other after.

4. When devices still won’t connect

If router shows internet, satellites are synced, and firmware is recently updated but your phone or laptop just won’t stay connected. That’s when you dig into WiFi settings.

• Check if you have ‘Smart Connect’ enabled. Orbi combines 2.4GHz and 5GHz into one SSID by default. Some devices just don’t prefer it. Try turning Smart Connect off and splitting the bands.
• If you see devices connecting but dropping every few minutes then you need to lower the MTU size. 1500 is default but some ISPs choke on that, try 1492 or 1472.
• Clear out the device’s network memory. Forget the WiFi on your phone then reconnect fresh with the right password.

5. Factory Reset (Last Resort)

If nothing works then factory reset is the last resort. To reset your Orbi RBR50, simply follow these instructions step-by-step:

• First, locate the reset button.
• Once you located it, insert a pin to that hole.
• And hold it for 10 seconds.
• Till the power LED flashed Amber.
• You have to perform the same steps with the satellite as-well.

Once it is reset, you need to set it up again from the scratch.

Final thoughts

From the above gist, we conclude that Orbi RBR50 is a solid system once it’s up and running but it is complicated to setup. Most of the issues for the Orbi pink light are because of bad sync, out-dated firmware, or devices are picky about WiFi bands. Don’t be afraid to reset and start over if problem is out-of-hand. It often takes less time than chasing down one weird setting. If you’re reading this because your devices won’t connect, just work through it step by step. First check the ‘Modem’ > ‘Router’ > ‘Satellites’ > ‘Devices’. Check each device in this order. Something along the way will eventually click. Once it’s running, though? The coverage is great, speeds are solid, and you’ll forget you even had an issue with it.